Hotel policy

Welcome to Pickalbatros Hotels & Resorts, where we are deeply committed to ensuring a safe, comfortable, and memorable stay for all our guests. We strive for excellence in hospitality and uphold the highest standards in all our offerings. Our policies are designed to provide a comprehensive set of guidelines to ensure a consistent, welcoming, and respectful environment for all our guests and staff.

Payment Policy:

• Our rate is valid for all markets
• A Valid Credit Card must be provided for pre-authorization "We will pre-authorize one night from your credit card according to the cancellation policy of your booking".
• Rates Include 14% VAT, 12% Service Charge, and 1% City Tax
• Please note that by Egyptian law, all foreign guests must pay in a foreign currency, not Egyptian currency.
• Egyptian citizens are required to pay in the local currency according to the exchange rate at the time of payment.
• Egyptians and Residents Only one room is exclusive to Egyptians and residents. Additional charges are applicable if a valid Egyptian ID, Egyptian passport, or Egyptian residency is not presented upon check-in.

Children Policy:

• All children are welcome.
• In case of any children: a birth certificate is required upon check-in
• To see the correct prices and occupancy information, please add the number of children in your group and their ages to your search.
• The maximum number of extra beds or children's cots permitted in a room is 1.
• 12 years and older will be considered adults

Pets Policy:

• No pets are allowed in our hotels and resorts.

Honeymoon Package:

• Kindly note that guests who reserved the Honeymoon Offer room will be requested to show a marriage certificate upon arrival within a maximum of three months from the date of issue.

Check-In/Check-Out Policy:

• Standard Check-In: 14.00
• Standard Check-Out: 12.00

Cancellation and Modification Policy:

• No charge will be levied on cancellations made more than 4 days (at the latest) by 12:00 PM before the Check-In Date
• Cancellations made between 0 day(s) and 3 day(s) will be charged 100% of the total amount of room reserved for 1 night only
• No-shows will be charged 100% of the total amount of room reserved for one night only.