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Pickalbatros Hotels and Resorts
Pickalbatros Villaggio Resort in Portofino Marsa Alam
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(+202) 15787
Pickalbatros Hotels and Resorts
(+202) 15787
Pickalbatros Villaggio Resort in Portofino Marsa Alam
Pool at Pickalbatros Citadel Resort in Sahl Hasheesh
Hotel Policy Your Comfort, Our Commitment

HOTEL POLICY

Your Comfort, Our Commitment

Welcome to Pickalbatros Hotels & Resorts, where we are deeply committed to ensuring a safe, comfortable, and memorable stay for all our guests. We strive for excellence in hospitality and uphold the highest standards in all our offerings. Our policies are designed to provide a comprehensive set of guidelines to ensure a consistent, welcoming, and respectful environment for all our guests and staff.

 

Payment Policy:

  • Our rate is valid for all markets

  • A Valid Credit Card must be provided for pre-authorization "We will pre-authorize one night from your credit card according to the cancellation policy of your booking".

  • Rates Include 14% VAT, 12% Service Charge, and 1% City Tax

  • Please note that by Egyptian law, all foreign guests must pay in a foreign currency, not Egyptian currency.

  • Egyptian citizens are required to pay in the local currency according to the exchange rate at the time of payment.

  • Egyptians and Residents Only one room is exclusive to Egyptians and residents. Additional charges are applicable if a valid Egyptian ID, Egyptian passport, or Egyptian residency is not presented upon check-in.

Children Policy:

  • All children are welcome.

  • In case of any children: a birth certificate is required upon check-in

  • To see the correct prices and occupancy information, please add the number of children in your group and their ages to your search.

  • The maximum number of extra beds or children's cots permitted in a room is 1.

  • 12 years and older will be considered adults

Pets Policy:

  • No pets are allowed in our hotels and resorts.

Honeymoon Package:

  • Kindly note that guests who reserved the Honeymoon Offer room will be requested to show a marriage certificate upon arrival within a maximum of three months from the date of issue.

Check-In/Check-Out Policy:

  • Standard Check-In: 14.00

  • Standard Check-Out: 12.00

Cancellation and Modification Policy:

  • No charge will be levied on cancellations made more than 4 days (at the latest) by 12:00 PM before the Check-In Date

  • Cancellations made between 0 day(s) and 3 day(s) will be charged 100% of the total amount of room reserved for 1 night only

  • No-shows will be charged 100% of the total amount of room reserved for one night only.