Careers
Careers
Hotel Reservations Supervisor
Key Responsibilities:
- Oversee daily reservations operations in the Contact Center
- Lead, train, and motivate a team of Travel Advisors
- Monitor performance metrics and optimize room occupancy
- Ensure exceptional customer service and handle escalated issues
- Collaborate with sales and revenue management teams for revenue optimization
- Utilize reservation systems and stay up-to-date with industry trends
- Coordinate with other departments for seamless communication
- Generate insightful reports and analyze reservation performance
Requirements:
- 4+ years of hotel reservations supervisory/management experience
- Strong leadership, communication, and interpersonal skills
- Proficiency in hotel reservation systems and software
- Exceptional customer service orientation
- Analytical mindset and problem-solving skills
- Ability to multi-task and adapt to changing business needs
- Knowledge of hotel operations and hospitality industry practices
Hotel Reservations Supervisor
Key Responsibilities:
- Oversee daily reservations operations in the Contact Center
- Lead, train, and motivate a team of Travel Advisors
- Monitor performance metrics and optimize room occupancy
- Ensure exceptional customer service and handle escalated issues
- Collaborate with sales and revenue management teams for revenue optimization
- Utilize reservation systems and stay up-to-date with industry trends
- Coordinate with other departments for seamless communication
- Generate insightful reports and analyze reservation performance
Requirements:
- 4+ years of hotel reservations supervisory/management experience
- Strong leadership, communication, and interpersonal skills
- Proficiency in hotel reservation systems and software
- Exceptional customer service orientation
- Analytical mindset and problem-solving skills
- Ability to multi-task and adapt to changing business needs
- Knowledge of hotel operations and hospitality industry practices
Travel Advisor - Hotel Reservations
Key Responsibilities:
- Handle incoming calls for hotel reservations
- Maintain in-depth knowledge of hotel offerings
- Provide exceptional customer service
- Upsell and cross-sell additional services
- Use reservation management systems
- Resolve customer issues professionally
- Document customer interactions accurately
- Collaborate with other departments
- Adhere to company policies & procedures
- Continuous learning to stay updated on industry trends
Requirements:
- University degree or equivalent
- 2+ years of experience in hotel reservations
- Excellent communication in Arabic and English
- Strong customer service skills
- Proficient in MS Office
- Problem-solving & conflict resolution abilities
Travel Advisor - Hotel Reservations
Key Responsibilities:
- Handle incoming calls for hotel reservations
- Maintain in-depth knowledge of hotel offerings
- Provide exceptional customer service
- Upsell and cross-sell additional services
- Use reservation management systems
- Resolve customer issues professionally
- Document customer interactions accurately
- Collaborate with other departments
- Adhere to company policies & procedures
- Continuous learning to stay updated on industry trends
Requirements:
- University degree or equivalent
- 2+ years of experience in hotel reservations
- Excellent communication in Arabic and English
- Strong customer service skills
- Proficient in MS Office
- Problem-solving & conflict resolution abilities
