Careers

Careers

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Hotel Reservations Supervisor

Key Responsibilities:

  • Oversee daily reservations operations in the Contact Center
  • Lead, train, and motivate a team of Travel Advisors
  • Monitor performance metrics and optimize room occupancy
  • Ensure exceptional customer service and handle escalated issues
  • Collaborate with sales and revenue management teams for revenue optimization
  • Utilize reservation systems and stay up-to-date with industry trends
  • Coordinate with other departments for seamless communication
  • Generate insightful reports and analyze reservation performance

Requirements:

  • 4+ years of hotel reservations supervisory/management experience
  • Strong leadership, communication, and interpersonal skills
  • Proficiency in hotel reservation systems and software
  • Exceptional customer service orientation
  • Analytical mindset and problem-solving skills
  • Ability to multi-task and adapt to changing business needs
  • Knowledge of hotel operations and hospitality industry practices

Hotel Reservations Supervisor

Key Responsibilities:

  • Oversee daily reservations operations in the Contact Center
  • Lead, train, and motivate a team of Travel Advisors
  • Monitor performance metrics and optimize room occupancy
  • Ensure exceptional customer service and handle escalated issues
  • Collaborate with sales and revenue management teams for revenue optimization
  • Utilize reservation systems and stay up-to-date with industry trends
  • Coordinate with other departments for seamless communication
  • Generate insightful reports and analyze reservation performance

Requirements:

  • 4+ years of hotel reservations supervisory/management experience
  • Strong leadership, communication, and interpersonal skills
  • Proficiency in hotel reservation systems and software
  • Exceptional customer service orientation
  • Analytical mindset and problem-solving skills
  • Ability to multi-task and adapt to changing business needs
  • Knowledge of hotel operations and hospitality industry practices

Travel Advisor - Hotel Reservations

Key Responsibilities:

  • Handle incoming calls for hotel reservations
  • Maintain in-depth knowledge of hotel offerings
  • Provide exceptional customer service
  • Upsell and cross-sell additional services
  • Use reservation management systems
  • Resolve customer issues professionally 
  • Document customer interactions accurately 
  • Collaborate with other departments
  • Adhere to company policies & procedures
  • Continuous learning to stay updated on industry trends

Requirements:

  • University degree or equivalent
  • 2+ years of experience in hotel reservations
  • Excellent communication in Arabic and English
  • Strong customer service skills
  • Proficient in MS Office
  • Problem-solving & conflict resolution abilities

Travel Advisor - Hotel Reservations

Key Responsibilities:

  • Handle incoming calls for hotel reservations
  • Maintain in-depth knowledge of hotel offerings
  • Provide exceptional customer service
  • Upsell and cross-sell additional services
  • Use reservation management systems
  • Resolve customer issues professionally 
  • Document customer interactions accurately 
  • Collaborate with other departments
  • Adhere to company policies & procedures
  • Continuous learning to stay updated on industry trends

Requirements:

  • University degree or equivalent
  • 2+ years of experience in hotel reservations
  • Excellent communication in Arabic and English
  • Strong customer service skills
  • Proficient in MS Office
  • Problem-solving & conflict resolution abilities